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Steps to Settle an Insurance Claim After Pedestrian-Car Accident in the UK

Pedestrian-car accidents can be traumatic and confusing, particularly when it comes to settling insurance claims. Navigating the process of pedestrian accident claims can seem daunting, but understanding the necessary steps can make it more manageable. This guide outlines the steps to settle an insurance claim after a pedestrian-car accident in the UK, ensuring you get the compensation you deserve.

1. Ensure Safety and Seek Medical Attention

Immediate Safety Measures

  • Move to Safety: If possible, move to a safe location to avoid further accidents.
  • Call Emergency Services: Dial 999 for immediate medical assistance and police support.

Medical Examination

  • Seek Immediate Care: Even if injuries seem minor, seek medical attention immediately. Some injuries may not be apparent right away.
  • Keep Records: Obtain and keep copies of all medical reports, prescriptions, and bills. These documents will be crucial for your insurance claim.

2. Report the Accident

Notify the Police

  • File a Report: Ensure the accident is reported to the police. This report will serve as an official record and is essential for your claim.
  • Obtain a Copy: Request a copy of the police report for your records.

Inform Your Insurance Company

  • Prompt Notification: Contact your insurance company as soon as possible to inform them of the accident.
  • Provide Details: Give a detailed account of the incident, including time, location, and circumstances.

3. Gather Evidence

At the Scene

  • Photographs: Take clear photos of the accident scene, including vehicle damage, road conditions, and any visible injuries.
  • Witness Information: Collect contact details of any witnesses who can corroborate your account of the accident.
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  • Driver Details: Note down the driver’s name, contact information, vehicle registration number, and insurance details.
  • Accident Details: Keep a detailed record of all the information related to the accident, including date, time, weather conditions, and any other relevant details.

4. Contact a Solicitor

Legal Advice

  • Seek Professional Help: Contact a personal injury solicitor who specialises in pedestrian-car accidents. They can provide expert advice and help navigate the claims process.
  • No Win No Fee: Many solicitors operate on a no win no fee basis, meaning you only pay if your claim is successful.

Documentation Support

  • Assistance with Forms: Your solicitor can help you complete necessary forms and ensure all documentation is in order.
  • Negotiation: They can also handle negotiations with the insurance company on your behalf, increasing the likelihood of a fair settlement.

5. File Your Insurance Claim

Submit Evidence

  • Complete Claim Form: Fill out the insurance claim form accurately and completely.
  • Attach Supporting Documents: Include all relevant documents, such as medical reports, police reports, witness statements, and photographs.

Insurance Company Assessment

  • Review Process: The insurance company will review your claim, assess the evidence, and determine the settlement amount.
  • Follow Up: Regularly follow up with the insurance company to track the progress of your claim.

6. Negotiate the Settlement

Initial Offer

  • Evaluate the Offer: Once the insurance company makes an initial offer, review it carefully with your solicitor.
  • Consider All Costs: Ensure the offer covers all your expenses, including medical bills, lost wages, and any long-term rehabilitation costs.

Counter Offer

  • Negotiate: If the initial offer is insufficient, your solicitor can negotiate with the insurance company for a higher settlement.
  • Provide Justification: Present additional evidence or justification for the higher amount, if necessary.

7. Accept the Settlement

Final Agreement

  • Review Terms: Carefully review the final settlement terms with your solicitor.
  • Accept and Sign: Once satisfied, accept the settlement and sign any required documents.


  • Receive Compensation: The insurance company will process the payment, providing you with the agreed compensation.
  • Disburse Funds: Ensure all medical bills and legal fees are settled, and retain the remainder for any ongoing expenses related to the accident.

8. Consider Long-Term Implications

Future Medical Care

  • Ongoing Treatment: Keep records of any ongoing medical treatment and related expenses. Future claims might be necessary if additional treatment is required.

Legal Advice

  • Consult Your Solicitor: Continue to consult your solicitor if any issues arise or if you need to make additional claims for long-term effects of the accident.


Settling an insurance claim after a pedestrian-car accident in the UK involves several important steps, from ensuring safety and gathering evidence to negotiating a fair settlement. By following this guide and seeking professional legal advice, you can navigate the process effectively and secure the compensation you deserve. Remember, timely action and thorough documentation are key to a successful claim.

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