Kitchen refurbishments for customers

Kitchen Choices

A housing association has announced a kitchen refurbishment programme, following on from a recent customer consultation survey. 

Platform Housing Group – one of the largest social housing landlords in the UK – will start work modernising 750 kitchens from spring this year, with the expectation of increasing these numbers over the coming years. 

The survey was conducted during February, with a 92 per cent response rate, covering Lincolnshire, Worcestershire, Nottinghamshire, Herefordshire, Derbyshire, West Midlands, Leicestershire and Rutland. 

Riccardo Frumenzi, Operations Manager at Platform Housing Group explained: “This is the first time we have undertaken such a detailed survey; as such we have gained real customer insight.  We have been delighted with the feedback and the fact that our customers have embraced the choices on offer.” 

After the consultation process the customers have chosen the following improvements: modern high line cupboards, drawer packs, a bowl and a half sink as standard and mixer taps.  Customers have also chosen to have the option of a larder unit instead of wall cupboards.  All design options are available as the customer requires them, these include various kitchen styles, worktop colours, paints, flooring and tiles. 

The project is a partnership between Platform and leading kitchen manufacturer/designer: Howdens Joinery, over the next 4 years. 

Neil Francombe, Regional Contracts Manager at Howden Joinery said: “We are extremely pleased to be involved in this revised programme of works.  We understand our obligation as a supply partner with Platform Housing and what they expect from us in terms of value and expertise.  They’re commitment to customer service and delivering quality is something we are proud to be part of.  Our contracts division will support Platform and their customers throughout and look to further strengthen our relationship as we deliver this exciting new kitchen offer.” 

Each individual kitchen will take in the region of a week to install.  The team will work with individual customers to minimise disruption, ensure any temporary arrangements are safe and workable and reinstate all mains appliances as quickly as possible. 

Riccardo concluded: “As part of our journey to become a truly modern housing association, we want to ensure that our homes are high quality ones.  Our kitchen project will be delivered with the customer in mind, offering them tailored and modern kitchen choices for their homes.” 

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