Five Stars for Customer Satisfaction for Local Housebuilders
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Five Stars for Customer Satisfaction for Local Housebuilders


Local builders Barratt Developments Yorkshire West and Yorkshire East have received the maximum five-star rating for the ninth year in a row in the new Home Builders Federation (HBF) annual New Homes Survey. The stars are awarded based on the ‘would you recommend your builder to a friend?’ question, to which 90% of Barratt Developments customers answered ‘yes’.

“Achieving high levels of customer satisfaction is hugely challenging. It requires leadership from Board level downwards and commitment from all areas of a housebuilding business, and is a credit to every member of staff. A five star rating is not easy to achieve and is a very positive endorsement of the processes, systems and culture in place and should provide customers with real confidence in Barratt Developments and the homes they build,” said Stewart Baseley, executive chairman of the Home Builders Federation.

The high customer satisfaction is a result of the housebuilder’s commitment to building high quality homes and creating great places, combined with its focus on looking after customers, particularly post sale.

The HBF New Homes Survey is one of the largest surveys of its type in the country with nearly 40,000 people who have recently bought a new build home completing it. Currently, Barratt is the only major national housebuilder to be rated five stars for nine years in a row. With 2018 also being the 60th anniversary year for the Barratt Homes brand, the new five star rating award is a double celebration for them.

“We are very proud to be independently rated as a five star builder, and to be the only major national housebuilder to have five stars for nine years in a row. To us this is the most important industry award, which is why we put so much effort into building high quality homes,” said Ian Ruthven, managing director at Barratt Developments Yorkshire West.

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