Encore’s strategic IWFM membership to bolster residential management offering

Residential property management company, Encore (encoreestates.co.uk), has announced its membership of the Institute of Workplace and Facilities Management (IWFM).

The move will see Encore’s facilities management leaders and site teams, including Head Concierges and Building Managers, provided with IWFM training, qualifications, and individual memberships.

Few other leading estate management companies are members of the IWFM or offer employees its comprehensive range of courses and qualifications.

Encore considers the IWFM membership a natural extension of its current learning and development programme, which already supports members of its Estate Management and Service Charge Accounting teams achieve qualifications with professional bodies such as the Institute of Residential Property Management (IRPM), Chartered Institute of Management Accountants (CIMA), Association of Accounting Technicians (AAT) and NEBOSH among others.

This new membership is a further step towards Encore’s goal of being the most professional managing agent in the UK.

The associated benefits of the new IWFM membership will complement Encore’s property management teams’ overall capability by further enhancing their knowledge of on-site facilities and maintenance. It will also provide ongoing support on best industry practice and technical approaches.

Encore’s CEO Joaquim Fillola, commented, “At Encore, we aim to always deliver first-class property management services for our clients and residents.”

“With our membership of the IWFM, we are providing those who want to develop their career in facilities management with a unique opportunity. By supporting our people to undergo IWFM training and qualifications, we are fostering a level of service normally reserved for commercial and hotel-style professionals, to better serve our residents.”

Estate-based facilities management can be complex, especially when managing large estates that include several types of buildings and a diverse range of amenities. Encore’s membership of the IWFM will provide advanced training and qualifications on topics such as supplier relations, commercial models, contract management, and environmental sustainability.


Jason Grieve, Head of Site Operations, said, “Our new membership of the IWFM, will allow our facilities management teams to feel supported and know that they have the right skills and knowledge to provide a comprehensive service and offer sound, informed advice within their everyday roles. This will benefit the entire estate management team, and importantly, the residents on our estates.”

“Estate assets will be maintained based on knowledge gained through the IWFM, which will lead to less reliance on outside expertise and provide better value for money for our clients. Our new IWFM membership will allow us to dig that much deeper from a technical facilities standpoint to ensure we continue to deliver excellence on our sites.”

IWFM Director of Membership and Partnerships, Jonathan Nobbs, commented, “We are delighted to welcome Encore to the community of IWFM group members. The purpose of group membership is to enable organisations to support the development of their inhouse FM, Workplace, Estate and Property teams.”

“It provides access to a variety of learning resources and programmes for team progression, whilst also allowing teams to build on existing knowledge and experience. By helping teams to gain industry-recognised qualifications, organisations like Encore have a powerful means to attract and retain professionals for the long-term.”

“Encore has exhibited a commitment to team development from the start with a clear and defined pathway for each professional to be able to progress. Group membership allows Encore to enhance this commitment and publicly demonstrate its mission to foster professional excellence.”

Award winning Encore manages a variety of complex mixed-use developments, large private housing schemes and many types of buildings across the UK.

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